Shipping policy
Shipping Policy
Golden Loom Afghanistan — Insured Worldwide Delivery
Each Golden Loom piece is carefully inspected, prepared, and packaged before dispatch from Afghanistan. We provide tracked and insured delivery to supported destinations worldwide.
Processing Time
Orders are generally prepared for dispatch within 2–5 business days after payment has been confirmed.
Before shipment, each item is inspected and securely packaged to help protect it during international transit.
Custom-made or made-to-order items may require additional preparation or production time. Where applicable, this will be communicated before or after the order is confirmed.
Payment & Order Confirmation
Orders are processed after payment has been successfully received and verified.
Available payment methods are shown at checkout or communicated during the approved order process. Processing begins once payment confirmation is complete.
Shipping Rates
Golden Loom Afghanistan currently provides free insured shipping to supported destinations, with the shipping cost included in the product price.
Where free shipping applies, no separate standard shipping charge will be added at checkout.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Afghanistan: 5–8 business days
- Gulf Countries — including UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman: 7–21 days
- United States & Canada: 7–21 days
- United Kingdom & Europe: 7–21 days
- Other supported international destinations: 7–21 days
These are estimated delivery periods and are not guaranteed arrival dates.
International delivery times may vary because of customs clearance, carrier operations, public holidays, weather, security conditions, or other circumstances outside our reasonable control.
Tracking & Insurance
Eligible shipments are sent with tracking and shipping insurance.
Once your order has been dispatched, tracking information will be sent to the email address associated with your order.
Please retain your tracking information until the order has been successfully delivered.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless duties or import taxes are specifically shown as collected at checkout, these charges may be payable by the recipient upon import or delivery.
Golden Loom Afghanistan does not control charges imposed by foreign customs or tax authorities. Customers are encouraged to review applicable import requirements in their destination country before ordering.
Shopify notes that customs charges can depend on destination, product classification, origin, declared value, and carrier handling.
Packaging
Each item is professionally prepared for international transport using protective packaging appropriate to its size, construction, and value.
Carpets may be carefully rolled or otherwise securely packed depending on their dimensions and shipping requirements.
Our packaging is designed to protect the product during normal international transit.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact number, and other information required for shipment.
If incorrect or incomplete customer information causes a delivery delay, failed delivery, or additional carrier charge, we will work with the customer to resolve the issue where reasonably possible.
Damaged Shipments
Please inspect your shipment promptly after delivery.
If the packaging or product appears damaged, contact us as soon as possible and provide:
- Your order number
- Clear photographs or video of the packaging
- Clear photographs or video of the product
- Any visible carrier or delivery documentation relating to the damage
Where possible, we recommend reporting visible transit damage within 48 hours because prompt documentation can assist with carrier and insurance claims.
This 48-hour reporting request does not limit any mandatory rights you may have under applicable consumer law.
Lost or Delayed Shipments
If tracking indicates that a shipment is significantly delayed, lost, or otherwise experiencing a delivery problem, please contact us.
We will work with the relevant shipping carrier to investigate the shipment and determine the appropriate next steps.
Where an insured shipment is confirmed lost, we will handle the matter according to the circumstances of the order, available insurance coverage, and applicable consumer law.
Returns
Shipping-related return requests are handled according to our Return & Refund Policy.
Please contact us before returning an item so that we can provide the appropriate return address, customs information, and shipping instructions.
Contact Us
For shipping, tracking, delivery, or customs-related questions, please contact:
Golden Loom Afghanistan
Email: info@goldenloomafghanistan.com
Website: goldenloomafghanistan.com
Authentic Afghan Craftsmanship, Made by Hand.