Refund Policy

We want you to be completely satisfied with your Golden Loom Afghanistan carpet. If for any reason you are not happy with your purchase, we are here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the carpet must be in its original condition — unused, unaltered, and in its original packaging.

How to Request a Return

To initiate a return, please contact us at info@goldenloomafghanistan.com within 7 days of receiving your order. Include your order number and the reason for the return.

Refunds

Once we receive and inspect the returned carpet, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

Return Shipping

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect. We recommend using a tracked and insured shipping service for returns.

Damaged or Incorrect Items

If your carpet arrives damaged or you received the wrong item, please contact us immediately with photos and we will arrange a full replacement or refund at no cost to you.